What’s more, the capability of a virtual assistant to monitor employee desktop actions (by way of mouse clicks and keyboard strokes) and show up at the most optimal time to offer assistance and automate mundane tasks on behalf of the employee, is one of the most valuable capabilities. Fully interactive and responsive – virtual assistants should be available to respond to employee requests or questions around the clock, whether activated by voice or text.
Read More: The Promise and Potential of AI for the Insurance Industryĭigital assistant technology should have the following robust capabilities in order to truly transform and empower the future human workforce: Therefore, there is a distinct gap in the market to redirect and evolve cognitive technologies to assist and support the human workforce to reach its best potential. Many cognitive technological solutions, such as chatbots, are designed with the end customer in mind. Just as this technology adds value to their everyday lives at home, digital assistant technology types will give human employees an opportunity to boost their performance at work and grow their careers. Employees are consumers too and many are already familiar with AI and new technology. Consumers can access AI and cognitive technology from their pockets and as time progresses, new technology naturally integrates into everyday life. Technology is already forming a huge part of the everyday lives of human beings. Read More: Oracle Retail Recognized as a Leader in Point of Service in Independent Research Report In fact, the fear factor of human job loss and the notion of a robotic workforce taking over is what tends to dominate global news headlines, when in reality, the opposite is true. These results are more operationally focused in terms of driving down operating costs, increasing processing efficiency and enhancing service delivery.Ī key link in the process automation value and success chain, which is often overlooked, is the human workforce. Continued abuse of our services will cause your IP address to be blocked indefinitely.As the Automation Economy continues to expand and grow, enterprises are becoming increasingly optimistic about the impressive ROI and proven track record of results achieved from Robotic Process Automation (RPA).
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